Delivery Policy

1. Who ships your order

Orders placed on jellyplushies.co.uk are sold by Jelly Plushies, 10 Springfield Lane, London, NW6 5UB, United Kingdom. Questions about delivery: contact@jellyplushies.co.uk (Monday to Friday, 9:00 to 18:00 (UK time)).

2. Where we deliver

We deliver to addresses in the United Kingdom only.

3. Delivery cost

Delivery is free on every order. There is no minimum order value.

4. Where orders ship from and how long they take

Our products are shipped to you from our suppliers’ warehouses overseas (mainly in China) using tracked international post, delivered in the UK by a local carrier.

• Handling time: orders are processed and dispatched within 1 to 3 business days (Monday to Friday, excluding UK public holidays).
• Delivery time: parcels usually arrive within 8 to 15 business days after dispatch.
• In total, please allow about 2 to 3 weeks from your order to delivery.

Busy periods (for example Christmas) and customs checks can occasionally add a few days. If your order contains several items, they may arrive in separate parcels.

5. Tracking

As soon as your order ships, we email you a tracking number and link. If you have not received it, please check your spam folder or contact us.

6. Delays or missing parcels

If your order has not arrived within 20 business days of dispatch, contact us at contact@jellyplushies.co.uk with your order number. We will investigate with the carrier and, if the parcel is lost, we will send a replacement or give you a full refund.

7. Wrong address

Please check your delivery address at checkout. If a parcel is returned to us because the address was incomplete or incorrect, we can re-send it, but new delivery costs may apply.

8. Damaged parcels

If a parcel arrives damaged or an item is missing, please email contact@jellyplushies.co.uk within 48 hours of delivery with photos, and we will arrange a replacement or refund. See also our Returns & Refund Policy.